Shipping

Placing an order

By placing an order you agree to purchase a product(s) subject to our terms and conditions.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, or we are unable to deliver the goods to your chosen delivery address we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

Goods will only be despatched once we have ascertained that there are suitable funds to fulfil the transaction.

Status of Terms

We agree to provide you the buyer with, wherever possible, accurate information allowing for an informed and truthful purchase.

You agree to provide true, accurate, current and complete information about you as prompted by our registration form and maintain and promptly update this data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We maintain the right to suspend or terminate the agreement and cease supply.

Privacy Policy

All of the information that we collect is done so lawfully and will be used in accordance with the relevant current data protection laws for order completion and account processing activities only. We will never pass your details to other parties without your consent.

Cancelling / Amending of Orders

You have the right to cancel your order for any reason at any time up to 28 calendar days after the day of delivery.

All refunds for cancelled orders will be completed within 7 working days of cancellation if done so before despatch, or 30 days from the return of cancelled goods.

If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.

If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

You can amend or cancel your orders by emailing. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.

Returns Policy

If you are not entirely satisfied with your purchase you are entitled to return any goods to our office address (in the footer of every page) for any reason within 90 calendar days of receipt of your order.

Unless the goods were faulty or mis-described, if you are returning goods for an exchange or refund, you will be responsible for the cost of return. All refunds will be completed within 30 days of receipt and the value of the return goods will be credited to the payment card or PayPal account only.

If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement.

If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.

We will not refund the cost of postage for any items returned via your own methods.

Delivery Charges / Times

Delivery is free of charge on many smaller items and on some bulky items there is a delivery charge based on its weight and volume – all delivery charges will be shown before you place your order. We only deliver to addresses in the UK, unless arranged by prior consent.

Any item over 1.2m going to any islands, highlands or Northern Ireland may incur an extra delivery charge to cover the costs we are charged by a courier for delivery – you will be contacted prior to despatch.

Please be aware that we are unable to specify or arrange for an absolute guaranteed delivery date for a parcel. Dispatch times may vary to those stated according to availability, and any representations made to delivery times are limited to mainland UK and may be subject to any delays. We will not be held accountable for any delays in delivery as a result of postal delays or force majeure.

We offer customers the opportunity to make additional delivery requests/arrangements, however these requests fall to the driver to decide whether it is safe to do so at the time. Some items, particularly those of a higher value must be signed for, as such, it is not always possible to accommodate these requests.

Damages & Shortages

Where possible please ensure that the content of order is thoroughly checked on receipt.

It is important that all orders are checked on delivery and that any damages or shortages are reported as soon as possible, within 7 working days of receipt of delivery, It is best to contact us by telephone. If you choose to notify us by email then please ensure that we have acknowledged the message as we cannot be held responsible for the non delivery of an email.

If for any reason you are unable to check the contents of your order on delivery please sign for the goods stating that they have not been checked. Unfortunately, once 7 days have elapsed claims cannot be made. Therefore if we are notified of damaged goods outside of the period we may not be in a position to offer a replacement item or credit.

Where goods have been damaged in transit we will arrange for an exchange at our own cost. Where applicable, we may ask for photographic evidence of the goods and packaging to verify the damage. We always require for the return of the damage before the despatch of the replacement goods. We will not refund any postage costs for any items returned via your own methods.

Characteristics of Goods / Content of Site

In some instances the product may vary slightly from the image shown on the website. Reasons include but are not limited to the manufacturer updating or improving the appearance of the packaging or product without informing us, possible natural variations in colour, and the conditions at the time of photography and the setup and model of your monitor.

All sizes are overall and measurements are approximate although we do try to ensure they are as accurate as possible.

Some of the products we sell such as fencing and screening are natural products made using traditional techniques. Please do not assume that they will have the precision or consistency of machine-made products.

Plants Terms & Conditions

We make every effort to ensure that all our plants are of the highest quality and are fully inspected and properly plant passported and registered and regularly inspected by DEFRA prior to dispatch. If however you feel that the plant received is not in reasonable condition then please contact us IMMEDIATELY. Please bear in mind the following:

  • Is it in season? Plants will look different depending on the time of year. Out of season plants may be very bare in winter periods

  • The images on the site are generally of a mature plant; what you ordered is a bare root or young potted plant which by their very nature are immature.

  • Please download and read our free guide to hedges and planting before buying your plants so that you have all the information and instructions on how to plant and care for your order.

  • It is essential that bare root plants are not left out in the open before planting as the roots will be damaged so ensure only one plant at a time is removed from the bags they are sent in and planted right away. Similarly, if there is hot dry weather then the plants must be watered regularly.

  • DO NOT open up the plastic bags your bare root plants are kept in to keep them moist until you are ready to plant.

  • We will refund or replace any plants that die once planted within 30 days unless it is clear that the cause is from lack of watering.

    It’s important that you take an image of plant as soon as possible so there is no doubt as to its condition when it was received. We may request the plant is returned to us for further investigation so we can establish the cause of the problem.

Complaints

We endeavour to offer the best possible customer service. In the unlikely event that you have a complaint we operate a complaint handling procedure to resolve any disputes once they first arise. Please contact us with any complaints or comments that you may have by email at sales@farmandgardensupplies.co.uk or by phone on 01420 768242.  

If you have any questions, complaints or would like some advice you are most welcome to contact us and we will endeavour to reply within 24 hours.

Website

This website is owned and operated by Farm and Garden Supplies whose registered address is:

Unit 4, Forge Works
Mill Lane
Alton
Hampshire
GU34 2QG

This website uses cookies to ensure you get the best experience on our website. More Info