Privacy Policy

We care about our customers and know that your privacy is important to you. This Privacy Policy is our way of explaining how we collect personal information, why we need it, and how we use it.

Please see our Privacy Snapshot below for an overview of our privacy practices.

We do not share your data with any third-party entities for marketing purposes.

Scope of this Policy

This Privacy Policy applies to your use of our websites (the “Sites”) and our mobile applications (the “Apps” together with the Sites, the “Services”) operated by Farm and Garden Supplies and Inspirational Gifting (“we,” or “us”).

This Privacy Policy also applies to the personal information you provide to us through other interactions and correspondence. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent, design professional, or an installation or assembly pro), or send us a letter, email or chat.

Personal Information We Collect

Information you provide to us:

• Your contact details and account data if you establish an online account with us (such as your name, email address, postal address, phone number and password).
• Your payment information if you make a purchase via the Services. We use third-party payment processors, such as Stripe and PayPal, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. We do not have access to your full payment information.
• Tax-related information, your VAT registration number (or similar), if you are a B2B customer. We will use this information to prepare your tax compliant invoices.
• Other information you choose to provide (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content, including, but not limited to, images you upload).

Where applicable, we may indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. For example, it may be necessary for you to disclose certain personal information for us to provide the Services to you.

We may automatically collect Information from your use of the Services:

• Purchase history and saved items (such as what you bought, what you’ve placed in or removed from your basket, or what items you’ve saved).
• Log data and device information (such as details about how you’ve used the Services, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data, and page/product views or clicks).
• Geo-location information (such as IP address, browser information, or mobile GPS information).

We use cookies and similar technologies (such as web beacons and local storage technologies) to collect such data.

Information we may collect from third parties, including third party services (for example if you link, connect, or login to the Services with your Google, Facebook, Instagram, or Twitter accounts) or other sources (such as your contacts who want to invite you to use the Services or brands we partner with):

• Contact details (such as your name, email address, postal address and phone number).
• Social media handles (such as your Twitter or Instagram handle).

How We Use Personal Information

We use personal information for the following purposes or as otherwise described at the time of collection:

Providing and supporting our Services. We use personal information to operate, maintain, and provide you with our Services. We will use personal information to perform our contractual obligation under our terms of use, such as to allow you to create an account and make purchases via the Services and for us to take payment, deliver your purchases and process returns.

Communicate with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages, and to administer surveys, sweepstakes and contests.

Compliance and protection. We may use personal information in our legitimate business interests to enforce and comply with our terms and policies, and to defend us against legal claims or disputes including:

• Protecting our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims).
• Auditing our internal processes for compliance with legal and contractual requirements and internal policies.
• Enforcing the terms and conditions that govern the Services.
• Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft.

Some processing may also be necessary to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, and other legal obligations such as to keep records of transactions.

How We Share Personal Information

We share personal information with the following categories of recipients:

• Within Farm and Garden Supplies and Inspirational Gifting Limited.
• Government and law enforcement agencies and private parties, as we believe in good faith to be necessary and appropriate to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our terms of use or other policies; (iii) pursue available legal remedies or defend legal claims; or (iv) otherwise for the compliance and protection purposes described above.

Blogs, Reviews, and Forums

The Services may from time to time offer publicly accessible blogs, reviews, or forums. Any information you provide in these spaces may be read, collected, and used by others who access them. Please note that in some cases we may be unable to remove your information.

Social Media Plugins

The Sites and the Apps use social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter and other social media accounts. If you visit a page on our Sites or Apps that contains such a plugin, your browser establishes a direct connection to that social media site’s webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Sites or Apps. By integrating the plugins, the social media site receives the information that your browser has accessed on the corresponding page of our Sites or Apps, even if you do not have an account or are currently not logged in to your account with us. We have no control over the extent and use of information that the social media site collects using this plugin.

If you interact with a social media plugin by, for example, clicking a “Like” button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.

To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

Data Retention

We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our terms of use, or for other legitimate business purposes.

Children’s Privacy

The Service is not directed to children, and we do not knowingly collect information from children under 16. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.

Your Privacy Rights and Choices

Modify your account information. If you have a Farm and Garden Supplies account, you can review and update account information by logging into your account. You may also contact us to request deletion of your account. If we delete your account, you will not be able to access it.

Personal information requests. Depending on your location and the nature of your interactions with our Services, you may request the following in relation to your personal information:

• Information about how we have collected and used your personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
• Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily-usable format.
• Correction of personal information that is inaccurate or out of date.
• Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.
• Additional rights, such as to object to and request that we restrict our use of your personal information, and where applicable, you may withdraw your consent.

To exercise the above rights please e-mail us at: sales@farmandgardensupplies.co.uk

Prior to responding to your requests, we may verify your identity by matching any requested identifying information you provide against the information we have about you. Depending on your jurisdiction, you may designate an authorised agent to make a request on your behalf. We will require the authorised agent to have a written authorization confirming that authority.

We will never discriminate against you for exercising any of these rights, but you may lose access to certain functionality or the ability to interact with certain programmes or offers due to changes in the personal information we have access to after complying with your privacy requests.

Right to complain. You may have the right to lodge a complaint to the Information Commissioner’s Office (https://ico.org.uk).

Limits on your choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the Contact Us section below.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time, including to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on the Services.

Contact Us

Please don’t hesitate to contact is writing at any time to:

Farm and Garden Supplies

Unit 4, Forge Works

Mill Lane Alton

Gu34 2QG